You can now access your Charlottesville Ballet Academy account at any time! Update your information, register your students, make payments, view your balances and statements, review our policies, and much more.
First time login instructions
In order to use the Customer Portal, you must have a valid email on file with us, and your email program must accept mail from [email protected]
Instructions for accessing the Customer Portal for the first time:
- Navigate to https://www.charlottesvilleballet.org/academy and click on the “Customer Portal Login” link located on the right side of the page.
- You will be directed to a new window with our studio logo to the left and a boxed login area to the right. In the boxed area, enter the email address that you have on file with us at the studio and click on “I don’t have or know my password.” A password will be randomly created and sent to you immediately by email.
- Retrieve your temporary password from your email, then return to the login screen and log in to your secure personal account page.
- Change your password to something you will remember under the My Account tab. Be sure to click on the SAVE button whenever you’ve made changes.
- Click on a tabbed area (News, My Account, Fees & Payments, My Contacts, My Students, My Classes, Registration, Policies) to view detailed information or choose from the drop down list next to “ I want to:”
- Be sure to log off after you’ve completed your session by clicking on the Sign Out link in the upper left corner of the main page.
IMPORTANT NOTES & TROUBLESHOOTING: If you click on the “I don’t have or know my password” link and do not receive an automatically generated password in your email inbox, it is likely that the email address you’ve provided is not the one we have on file. Please contact us so we can correct the email account associated with your account. You may email [email protected] or call the studio at 434.973.2555.